s_40_stapler

FAQ - Frequently Asked Questions

Our many years of experience in C-parts management have given us comprehensive know-how in this field. That is why we know all about the requirements of our customers and their terms of reference. A number of basic questions, however, are asked time and again. Here we have compiled a list of these questions, together with our replies. Needless to say, we will be delighted to answer any further questions personally.
Do you supply anything other than fasteners?
How do you integrate existing supplier relationships?
How do you guarantee the permanent availability of the C-parts?
Who manages the inventory?
How do you settle the accounts?
How is demand ascertained?
Do you enter into quality assurance agreements?
What contractual period is ideal?

Do you supply anything other than fasteners?

No. The range of C-parts is defined according to customer requirements. Depending on demand, for example, we deliver fastening materials, electrotechnical hardware, plastic parts and small modules.

How do you integrate existing supplier relationships?

We take on these suppliers and integrate their products into the overall concept. In exceptional cases we levy an extra service charge from the customer.

How do you guarantee the permanent availability of the C-parts?

We stock enough parts for the next 6 or 12 months! In this way we can deliver at any time, even during the customer's peak demand periods.

Who manages the inventory?

The inventory is managed by external logistics partners. These receive detailed instructions and remain constantly in touch with us.

How do you settle the accounts?

Our customers can even choose how they want to be invoiced. We offer the following alternatives: invoice with every delivery monthly collective invoice crediting procedure.

How is demand ascertained?

Demand is generally ascertained by scanning the empty containers. This recording method is used either on our premises or those of our customer, depending on the project. All of the data are then imported directly into our merchandise information system.

Do you enter into quality assurance agreements?

Of course! We assume full responsibility for the quality of your C-parts.

What contractual period is ideal?

We recommend a contractual term of 2 - 3 years. We guarantee you fixed prices for this period. In addition to that, the contract can include a prolongation option.