Troubleshooting

When the Lederer Shop was developed, great care was taken that it should be as easy and error-tolerant as possible to operate. From time to time, however, problems may still occur or a shop function may not be working as you would expect. If the previous help pages have been unable to solve your problem, or if you are searching for a specific error, you are sure to find the right solution here.

The login with user name and password
isn't working?

Please check whether you have entered the user name and password using the correct spelling and style.
Is the large and small lettering, if relevant, correct or is the SHIFT-Key activated (pilot lamp on the keyboard)? 
Are the cookies activated? in your Internet browser 
In connection with this, please reed our System requirements. 
Are you registered properly in the Lederer Shop
or have you been active only as a guest user to date?

An error page with the title Server Error in 'Lederer' Application appears?
The shopping basket can't be filled?

Your Internet browser does not allow cookies; these, however, are required for many shop functions.
Please take a look at the System requirements:
There you will find brief instructions on how to activate cookies.

No hits are shown, even though you filled out the error search?

You have probably entered search keys that are contradictory or mutually exclusive.
Check the search keys that you entered and, if necessary, reduce them.
If the article you are looking for is still not displayed, please contact our Shop management; the staff there will check the article in question and get in touch with you as quickly as possible.

You can't scroll forward in the hit list under 'Search results'?
The product details display can't be retrieved?
Articles in the shopping basket can't be deleted?
Own article numbers can't be saved?

You have not activated JavaScript in your Internet browser; this, however, is required for many shop functions.
Please take a look at the System requirements:
There you will find brief instructions on how to activate Java Script.

As a registeres user, I can see only 0,- instead of a price for some articles?

In such cases the articles in question are uncommon articles for which there are no current calculations due to a lack of demand; they can nevertheless be given an order quantity and placed in the shopping basket. 
Lederer offers you such articles separately from the remainder of your binding order.

On the 'Search result' page the check box on the left can't be clicked on?
Own article number can't be entered?

These and other functions are reserved for registered users. An overview of the enhanced usage of the Lederer Shop can be found at Help with registration.